Listening to Understand



Participants will learn how to listen well and to ask questions that avoid misunderstandings and errors by getting the correct information the first time with customers.

Participants will also learn:

  • 10 ways to lose out at listening and the impact on business.
  • How to show interest in the customer.
  • How to ask questions, clarify the responses, father data and remain focused on the conversation.
  • How to confirm with the customer what you heard.
  • To apply these skills in a small practice group.
  • Develop a work plan for self improvement.

    • Back to Communicating for Success

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