Resolving Customer Complaints



Angry customers can be a gold mine of information for improvement if teams are willing to listen and learn. If actively pursued, an effectively resolved customer complaint can turn a dissatisfied customer into a loyal customer! When a team willingly accepts the data, it usually points to a quality problem that could be affecting many other customers. This valuable information can then be used to identify problems and find permanent solutions to an ineffective process.


Participants will also learn:

  • The benefits of identifying and resolving customer dissatisfaction.
  • To handle the customer while redirecting them to resolution.
  • Find out why they are dissatisfied.
  • Be empathetic.
  • Mutually create a plan to meet their needs.
  • To follow up for long term commitment and loyalty.

    • Back to Knock Your Socks Off Customer Service Skills Training

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