Maintaining a Positive Attitude in the Workplace



Everyone has pet peeves, little thing annoy him or her beyond reason. When you were young, doing obnoxious little things that set off your little brothers or sister was fun funny. As adults, we recognize those annoying little habits and idiosyncratic are not only bad manners, they also can get you into serious trouble…especially on the job!
MAINTAINING A POSITIVE ATTITUDE IN THE WORKPLACE is a positive, reaching out philosophy. Part of serving your customers well is the knowledge of what not to do. It's impossible to anticipate everything that might get under the skin of a customer. But there are things that irritate almost all of us when on the customer side of the counter.


Participants will also learn:

  • The ten deadly sins of customer service you can control.
  • Baber's rules of customer service.
  • Winning words and soothing phrases.
  • Forbidden phrases.
  • When and how to fix it when you've blown it.
  • Who are the customers from the Hall of Shame and how to work with them.

    • Back to Knock Your Socks Off Customer Service Skills Training

    :

    Copyright © Leading Dynamics, 2008