Making a Good First Impression
We've heard it said, "The customer is always right." It can be a tough thing to swallow when you
and I know the customer is NOT always right. A leading research company proved scientifically that
customers cause about one third of the service and product problems they complain about.
The customer is always right thinking can put a stop to problem solving and customer education. And, the customer
is always right thinking puts you, the service provider, in a one-down position, implying you should
not think or as questions but just smile and do whatever the customer tells you to do. Worse yet, this
thinking means when something goes wrong, and it will go wrong sooner or later, YOU must be wrong.
Yet, you know that's not always true.
This workshop offers a paradigm shift from the statement of the customer always being right to the customer
may not always be right but they are ALWAYS our customers. You'll need to learn how to handle your emotions
under pressure while implementing three ways to make the customer right philosophy.
Participants will also learn:
Back to Knock Your Socks Off Customer Service Skills Training
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