Knock Your Socks Off Customer Service Skills Training
This series of classes provides practical skills to make a quality improvement
effort more effective. This series covers the fundamentals of interpersonal and
team skills, analytical and problem-solving skills and customer-focused analysis
and interventions.
Customer service training must focus on a quality improvement plan which covers:
Employees must learn how to focus on the products and service from the customer's perspective. They must also learn the difference between the good and bad costs of quality while exploring the need to develop systems that help them exceed customer's expectations.
The following seven classes are offered:
How to See Quality Through the Eyes of the Customer
Improving Productivity by Analyzing Workplace Processes
Leading and Participating in Problem-Solving Sessions
Maintaining a Positive Attitude in the Workplace
The Telephone: Best Friend or Worst Fear
Making a Good First Impression
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